I had a very bad experience with my purchase at sephora. I purchased a cheek and lips stain at their place couples days ago. and i just opened the package. found the item was being used, as quite a lot of the liquid was missing. i emailed them and asking for a replacement. but they keep passing me through different dept. to follow up. it was very frustrating. at the end i had to call to the store and the girl told me all of the bottles are like that. thats impossible as i checked online and also the original brand store of the product. it was not missing that much.
I'm very very disappointed that sephora was selling me a return products that has been used by others and quite a lot. that was not so hygiene for lips products.
their staff is not helpful and rude. i will never buy anything there again.
