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Batant

Norfolk, US
Registration date: May 10, 2010
0 helpful votes

Batant’s comments

Im kinda in the same boat as you are, and im currently arguing with the circuit city tv replacment team. I bought a 46 inch sony kdlxbr2 for 3500 from the city. Because the cost of the unit my warranty ran close to 900. As far as i know when i buy a warranty i buy a guarantee. So i called back the repair team and they told me the warranty dept refused to fix my tv because the repair cost. Aka the panel needed to be replaced and it was 2800. So the replacment team called me and said we have a xbr 9 to replace it which is a sucuusor to the xbr6, the true higheend is the xbr8 currently. I find out the xbr9 is 1300 dollars so i tell them no that will not satisfy me i bought a warranty on a 3500 dollar unit and now your trying to replace it with a 1300 dollar unit and tell me my warranty wont carry over for the remainder of the term i paid for. They should have repair my tv the repair was under the cost of the tv but theya are trying to lowball me as most comapnies try to do to there customers after they have the initial sell. Well i have there top execs calling me back tomorrow ill post what happens.