His Dad placed the order & he paid since Dad had no credit card. We told Dad that an 03-04 Cobra engine/drive train setup would be $10K-$12K he said wow too much $$, we suggested he go with an ‘02 Cobra/Mach One engine setup since it would be plug & play compatible with his car and would be just $4, 350 including shipping to LA (If anybody was wondering about the power of this engine check the article in MM/Fast Fords drag racing shootout between an 03-04 Cobra & a Mach 1. The Mach spanks the Cobra!) http://www.musclemustangfastfords.com/events/mmfp_0708_ford_mustang_mach_1_cobra We faxed copies of ALL paperwork to this guy to sign so there would be no misunderstanding. The order was placed 9/17/09 the motor was shipped 9/28/09 Dad called us on 9/29/09 to say he had found an engine local for less $$ so cancel his order! We told him no, we had already shipped it so if he did not want it his options were limited: 1) resell it on ebay or craigslist & try to turn a profit 2) Pay the freight to return it & be refunded less a 25% restocking fee… no brainer right? The customer refused the freight at the dock on 9/30/09 we got charged $125 storage for 1 day! They refused to pay to send the engine back & the dock in LA was going to destroy it! We went ahead & paid for the return freight & held it in our warehouse thinking they would eventually come to their senses & either pay freight or come & pick up the engine. We tried to talk to him and he got smart & said we should keep it & he was going to get his $$ back from his credit card company…whatever! We begin to charge $25 per day storage on this unit. Almost three months later we get a chargeback where he LIES and says his credit card was stolen & used without his knowledge! We faxed the documents he signed to the credit card company & they agreed that the attempted chargeback was fraudulent & gave us our money back. We heard VISA is considering charging this guy with attempted interstate credit card fraud….a felony…bitter anyone? His Dad called us 2/16/10 to see “what could be done about the situation” We told him that it was simple, he needed to pay the storage & come & get his property! This never happened and after more than six months passed the storage fees exceeded the amount charged for the engine. We did NOTHING wrong they forfeited their property to storage fees. Anyway, if you actually have a brain & know how to use it & need mustang parts just give us a call toll free and join our thousands of satisfied customers! Buy good guaranteed used mustang parts! Save money so you can afford to buy more stuff for your Stang! www.prestigemustang.com 1-866-45-STANG [protected]
"BurnedCustomer" (who is actually Mr. Michael Pitts Of Woolwich TWP NJ - if you decide to agree with a credit card fraudster on an online complaint forum against a legitimate business then why not identify yourself?) wants his parts for free. He placed an initial $40 order for used deck-lid shocks and was not happy with them when they arrived (even though they were in perfect working order) so even though there are no refunds on used parts we made a concession and told him to return them to us for a parts credit. He later emailed us to order a console cubby piece He was told via email that it was $25 for the part which would be eligible for his parts credit and he would be charged $15 for shipping on his Visa card which was on file due to his previous order with us. This was done and when the part arrived he said it was not correct for his car and he returned it . There are 2 cubby styles used in Mustangs of his particular vintage so we acknowledged this and we sent him the correct part immediately and he then stated that he had already sourced this part elsewhere and even though he was planning on keeping the part he did not ok us to charge his visa card for the $15 shipping and therefore now he wanted free parts and $55 back! We told him there is no way to refund him any money on replacement parts that were sent on credit for returned parts! He has continued to call and harass our staff multiple times! We even sent him a written response with copies of emails sent and received explaining all of this in great detail and that was still not enough for him. He is angry now because he recently launched a written BBB complaint against our business and the BBB found his complaint to be UTTERLY without merit and has totally DISMISSED it! He has the merchandise, we have been paid for it and while we certainly do wish him well in all his future endeavors we have nonetheless asked him to kindly never contact or harass our staff again as we have no desire to ever do business with him in the future. We are the worlds largest Mustang only parts recycler and we have been in business almost 30 years and although we have thousands of satisfied Mustang customers worldwide, sometimes we run across one person that just can't be made happy no matter what we try to do, and that is certainly the case with this guy. If you need quality used Mustang parts at a fair price and you have a brain and know how to use it give us a call or check out our virtual Mustang Salvage Yard online: www.prestigemustang.com 1-866-45-STANG (78264) or 770-207-PONY (7669)
