Hi. The same thing happened to me. I contacted the company and told them that I never signed up for any service and did not authorize charges...blah blah blah. What you basically have to do is contact your bank or credit card company and cancel that particular card. Ask to have another card reissued. Fortunately I used my debit card to pay for the 'free trial' so it was relatively easy to cancel my debit card and have the bank reisssue another one. Next, write down everything! Get the name of the rep that 'cancels" your account. Make sure you get the cancellation confirmation code. If/when you get future product, return it to sender using confirmation delivery. (It only costs like $2.00 to have the product sent via US mail using confirmation delivery. )You can track online with the post office when the company has received their product back. Contact your bank/credit card company and ask for an investigation to dispute the charges. you will need to make a written statement verifying your attempts to cancel the account. i went to the company's online site and made a print out of the terms and conditions reflecting that according to them, they are NOT authorized to bill you for any future product NOT received. I sent a copy of the confirmation delivery receipt, the terms and conditions of the company's policy and my statement to my bank. I finally got all of the money back that was debited from my account. It took about 3 months of being VERY proactive. You have to be a pain in THEIR butt and fight back! Good luck!
