My husband and I just bought a house and what do you know, a week of living there and a "Silverline Security" Rep comes knocking on my door offering to install the alarm system the same day FOR FREE if we'd agree to put the sign in the yard. As a member of the military, Criminal Justice/Pre-Law student looking for an alarm company I was interested in what he had to say. He said "I will install the alarm for FREE today, it only takes about an hour and you will be truly satisfied. We are the best company around! We have a wireless system that does not need a phone line and it's better than any other wired alarm system you may have heard of." I became skeptical b/c he was attempting to force this on us and kept trying to change the subject, asking questions about my son (4 yrs old), what we did for a living, when we bought the house, etc. What did any of this have to do with presenting us with information about the alarm? He said you don't have to pay ANYTHING FOR 3 MONTHS. I will waive all the fees including installation, cellular, and any other equipment to be installed. I asked, what's the catch? Nothing in life is FREE it comes at some cost. He responded, "why are you being skeptical of me? I'm being honest with you... it will cost you nothing for the first 3 months, I'll reduce your contract from 5 yrs to 3 yrs. The 3 months free will be coming directly from my pocket." I did not believe what he was saying, I asked him for a business card, he didn't have one, I asked him for a broucher, he didn't have that either... I told him we needed 24 hrs to think it over and do our research. He continued to say, "I'm giving you guys a GOOD DEAL, I'm going to pay your first 3 months for you, I'll even cut the monitoring charge in HALF and it'll only be $49.99 a month instead of $100." I asked him again, so you're saying: we pay nothing up front, you'll give us half off monitoring and you'll be able to have it installed whenever we want?" Yes, he says. I told him to give us 24 hrs and I would let him know either way. And what do you know, he shows up at my house the very next day (less than 24 hours) and tries to talk my husband into just saying yes, I was in the house at the time, my husband told him to knock on the door and talk to me. I told him, ok we're going to go ahead and go with you guys. He was excited, he immediately got on the phone and called whoever it was he was calling. I told him we could take this outside to where my husband was. Once outside my phone rang, I stepped aside to answer it, and I look back and he's trying to get my husband to sign the contract with out the chance of reading it first. I immediately hung up my phone and stopped it before he did! I told him we needed to read over these forms before anyone signed anything. I had questions about Section 3, (monitoring) by the way was on a preprinted contract, that had 60 months rather than the agreed upon 36 month term. He scratched through it and said "oh it's no problem we can change that". I also noted that section 4 (also preprinted) had $49.99, the fee that he supposedly was "cutting in half for us". I read over the entire contract and nothing seemed fishy besides the two items noted above, so I said ok we'll go ahead with it. He said oh I need you to sign this form (Titled: Residential Service Application) just to verify you own the home. Before anyone signed I also read over that form. A paragraph under "Emergency Contacts" said that we agreed to have someone check our credit. I asked about that, he said "NO NO NO! I need your social security number to do that and I didn't ask for that. We WON'T RUN A CREDIT CHECK. This form is simply for us to call in and have our contacts with Leon County tell us whether or not you are the actual home owners." I asked are you sure? He said yes, my husband signed the form. After all this is said and done he says, "oh yea we do everything in steps and now we're to the point where I must COLLECT 3 MONTHS PAYMENT UP FRONT BEFORE THE INSTALLER COMES TO COMPLETE THE INSTALLATION." What the F*CK? I began to get upset and I explained to him this is not what he told us. He said well let me call my boss and see if we can waive this, I'm pretty sure it won't be a problem. He walks from the back yard of my house to the front and is talking to "James", he comes back and says: well we just need one month up front to get this done, and can you also give me a voided check? I said no, this is not what you told us, I have yet to see any type of proof that you can offer what you promised. With that being said I told him to get lost and kept the paper work. He left. I called [protected] and complained, the rep said he would forward the info to his boss and he's sorry about the experience but that's not how they conducted business. I awoke this morning and had a notification from Experian stating changes have been made to my credit report... hmmmmm I wondered, I went to check it out and what do you know "Silverline Securities" ran a credit check on me with out my permission. I never signed any papers allowing them to do this, nor did i give them a verbal! I never provided them my social security number. I specifically asked if they would do this and he told me "no.
I would have done business with this company "SafeGuard America" but why? When you have sales people pull shady stuff like this there's no wonder there aren't MORE COMPLAINTS! Stay FAR AWAY FROM THEM.
The sales person's name is Michael Duran and his number he provided for work is [protected], I live in Tallahassee FL.
