My wife & I bought a Tempurpedic "Classic" king size mattress set for $2600 from a local dealer for Christmas. Matress had to be ordered, not in stock. It arrived 2 weeks later direct from the factory to the dealer. Dealer said she'd air it out in her warehouse before delivering it to us after Christmas. Ok by us. Mattress delivered mid-January.
Wow, what a smell! Toxic chemical oder spread throughout our house. Friend came to visit, said "Yuck, What's that smell?" My wife refused to sleep on it. She has epilepsy & oders are a potential trigger for a seizure.
I slept on it alone the first night, woke up feeling heavy in my limbs, aching joints, head ache. Just like the flu. Called the manufacturer, Tempurpedic, told them what I experienced. Lady said the smell was harmless & would dissipate in a few days. The more I would sleep on it the faster the oder would dissipate, she said.
Silly me I, I tried to "work" the mattress to get the oder out. Didn't sleep in the room, in fact, shut it off from the rest of the house, towel wedged into the bottom of the bedroom door, etc. But I tried every day to "knead" the foam to force the gas from the cells of the foam, like the Tempurpedic rep & dealer said to do. After a week, still smelly. Called again, wanted to return it (Tempurpedic has an infomercial advertising guarantee and 90 day trial offer - Nope! I was told I had to work through the dealer I bought the thing from - kinda snotty phone attitude to boot.). I approached the dealer, asked her to take it back, she agreed to pick it up & air it some more, and loaned us a conventional mattress in the meantime.
My wife still wouldn't enter our bedroom, said our clothes in the closet had absorbed the oder & it made her nausious.
Two weeks later, the dealer asked us down to the store to "sniff test" the matress. In the store around other Tempurpedic floor models, I could smell only a faint oder, so said Ok, send it to our house. When delivered & set up in our bedroom, the smell was noticeable. My wife fled. I slept on it 3 nights. Called the dealer, said take it back, we want to exchange it for a convential mattress set. She said Ok, go to another dealer & pick out what you want (she didn't have anything comparable in price. We did, found comparable but $500 cheaper elsewhere, new dealer was sympathetic, said would work with the Tempurpedic dealer to work out something to our satisfaction. Temperpedic dealer said Ok & authorized the purchase.
Yesterday a received a letter from the Tempurpedic dealer listing $1050 in additional charges for returning the stinky merchandise twice. Insult & injury - Tempurpedic requires $250 for delivering the mattress to the dealer & another $250 for picking up the mattress as a "return" & we have to pay $198 for the 2 "FREE" pillows given when we bought originally.
Where do I turn for help?
Class action suit anybody?
Sick in body & heart in Norman OK
