I cannot feel sorry for people who give out their information online or on the phone. Why? Because I am a regular person who can easily pay the television network $150k to run my bogus company ad and market a product then screw all those customers who call in to give me their info. The television network will not say "Oh, Mr Irwin, we cannot accept your money because you have been accused of fraudulent acts..."- um no, they will accept money regardless. 1) you placed the call not reading the fine print on television which states your information will be forwarded to third-party and 2) you should have recorded the conversation to successfully settle any punitive damages. Without doing that, you agree to be billed repeatedly until you miraculously contact the company. With that being said next time you order by phone follow these SIMPLE instructions:
#1- let the cust. serv rep know you will record the conversation for proof that any wrong-doing or misunderstanding is commited
#2- if you do not want your information to be forwarded you would have to specifically tell the cust. serv rep
PLAIN AND SIMPLE. IF not, then they will do whatever they want and hope you never find out.
AND aside customer service complaints everyone seems to have, I bought the product @ my nearest Walmart and it works wonders.
That's all.
I posted this more than a year ago and I cannot believe people are STILL being ripped off! I truly think this company needs to stop selling these flat irons and we should definitely get people's attention to make them suffer! I still have this flat iron, brand new, in the box it came with along with the small gadgets they "put in there for free". I can't believe I paid $189 for that crap!
