I am a Safeguard America customer as well. I have only been with them for a year however have not had any issues. I seriously hope that I never have to deal with what some of their other customers have had to go through. They give a month free monitoring for every person I refer and that's how I came across these complaints. I referred my neighbor and he did research and brought these complaints to my attention. I was completely shocked when hearing how they treated their customers. I however experienced a much more pleasant experience from the beginning. The representative was kind and sweet.(I was looking for an alarm so the call couldn't have come @ a better time to protect me and my 2kids from my crazy ex-husband)and when she couldn't answer my ?s i was transferred to a Jessica who was also very kind and patient with my ?s. I was then scheduled for an instillation the Next day( If that's not prompt). The technician was great! I believe his name was Steven and he was very professional. The piece of mind was worth it all. I have set it off by mistake and they spoke right through my touch-pad. I didn't remember my password and they sent the police. I was embarrassed however realizing what if it wasn't me? Also I called to ask if possible to move my motion to a better area and they sent the same polite technician and he moved it and didn't charge me. I truly hope they continue being great 2 me as i will to them. Also if those complaints ARE from competitors that's not right. You're not only hurting the company but myself as well. My neighbor now is unsure and I could have used Another free month considering the economy. So please think about the little people too. I have 2 raise 2 kids on my own n would like to feel safe. So safeguard America I'm sorry you're getting attacked it just wont be from me. Thanks
