In this part of Asia, MSI has made a terrible name for itself in customer service. It's a Taiwanese company, yet Taiwanese IT workers steer clear of the name. I learned the hard way: I had questions about the Windows 7 upgrade that came with my notebook and the customer service was automated responses in Mandarin that basically said my answer could be found if I looked in the FAQs. Eventually, I got three different reasons why they wouldn't honor the upgrade- there was an earlier MSI deadline that i had missed, I didn't apply for a form in time, and then they said that some regions don't apply. By the time they denied me the Windows 7 upgrade, it was three days past their deadline (even though the website said I still had a month) and they had decided my notebook wasn't eligible even though it was listed as eligible on their Global website. Terrible, terrible service.
