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Mitch

US
Registration date: Feb 04, 2010
6 helpful votes

Mitch’s complaints

Feb 04, 2010
1:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently booked a vacation package through sam's club travel. I attempted to cancel my hotel reservation way in advance, which was two months before my departure date. I was told by two reps. that I would BE ABLE to CANCEL the hotel with a $25 penalty fee and WITHOUT canceling the airfare. However, when I called back to officially cancel the hotel, I wa...