Date Travelled: 12/14/2009
Airline record locator: zzzzzzz
Subject: 70 Year old Disabled parent harassed, denied a requested wheelchair and left unattended at Charles De Gaulle airport.
I am putting this complaint regarding the treatment meted to my parents who flew from India through Paris to Houston recently. My father has multiple health issues – amputated feet (actually he doesn’t have one foot and doesn’t have any finger on other foot), has gone through multiple Heart surgeries and heart attacks and has diabetes. For him walking one mile is a very painful and cumbersome proposition. To add to all the woes they can’t speak English and can barely read it.
We had requested for wheelchair while booking the ticket – Wheelchair for Mumbai airport and wheelchair for Paris airport. But for some reason when they landed in Paris they weren’t entertained at all. They were kept on wait from 2 and half hour. My mother kept on asking for wheelchair but they did not respond. There was a guy with wheelchair standing nearby and he said it was not his duty. When last half an hour was remaining the air lines personnel at the gate told them that they won’t get the wheelchair and they will have to walk till the other gate which was in other terminal and required a walk of almost a mile. They almost missed the flight and my mother got almost got a panic attack.
Isn’t this harassment? Can’t these officials put themselves in these old people’s shoes and realize that the treatment meted to them was painful and unjust. Can you please give an explanation for such an inhumane treatment? What is the justification you can give for not providing the requested wheelchair.
They will be returning soon and my mother panics and breaks down when it comes to travelling via Paris.
I am attaching the itinerary for reference.
Thanks
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CheapTickets record locator: AP270301P9RKR0UT
Airline record locator: Air France - ZCSZKT
Ticket numbers: not yet available
Total flight cost: $xxxx USD
Traveler(s) Frequent flier details
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Leave Monday, December 14, 2009
Air France 217 Economy | Airbus Industrie A330-200 (332) | 9hr 25min | 4341 miles
Depart: 2:45am Mumbai, India Mumbai Chhatrapati Shivaji (BOM)
Arrive: 7:40am Paris, France Paris Ch. De Gaulle (CDG)
Your flight is confirmed. The airline is assigning seats at check-in Seat assignment: choose seats |
Change planes. Time between flights: 2hr 50min
Air France 636 Economy | Boeing [protected]) | 10hr 40min | 5028 miles
Depart: 10:30am Paris, France Paris Ch. De Gaulle (CDG)
Arrive: 2:10pm Houston, TX Houston George Bush Intercntl. (IAH)
Your flight is confirmed. The airline is assigning seats at check-in Seat assignment: choose seats |
Total duration: 22hr 55min | Total miles: 9369 miles
Return Tuesday, February 9, 2010
Air France 639 Economy | Boeing [protected]) | 9hr 15min | 5028 miles
Depart: 4:20pm Houston, TX Houston George Bush Intercntl. (IAH)
Arrive: 8:35am Paris, France Paris Ch. De Gaulle (CDG)
Seats: 29J, 29K
Seats are confirmed | View/change seats |
Change planes. Time between flights: 2hr 0min
Air France 218 Economy | Airbus Industrie A330-200 (332) | 9hr 0min | 4341 miles
Depart: 10:35am Paris, France Paris Ch. De Gaulle (CDG)
Arrive: 12:05am Mumbai, India Mumbai Chhatrapati Shivaji (BOM)
Seats: 35J, 35K
Seats are confirmed | View/change seats |
This flight arrives two days later.
Total duration: 20hr 15min | Total miles: 9369 miles
