Re the OVAT D notation. This is the notation that Wells uses to note that a handwritten check has been converted to an ACH payment by the check payee. I recently had one from my AARP medicare drug insurance program that came through that way on my statement. It would be much easier if Wells would post the check number on the transaction, since they do have that info. I had to call customer service and the rep told me it was Check number blah-blah. They would have fewer calls if they included the check number in the description.
I just got off the phone with USAA cancelling both my home and auto insurance for the same reason - 50% premium increases due to the new California rate structure. I was told by USAA " Our new Policy structure is meant to be fair and actually added new discounts that were advantageous for a number of our members in California. However for some of our member like you there was a premium increase". So, essentially, I was SOL. I transferred both policies to Hartford through AARP and saved a ton! Between the home and auto, it adds up to nearly $500 per year
All this time, I thought that USAA had the best prices. It took this little act of greed on their part to open my eyes, so I guess I should be grateful..lol. My advice is to shop around for the best deal you can find and don't settle for getting shafted. There are plenty of companies out there that would love to have your business
PS - I am NOT a bank Ho - but, I have had excellent results in taking my compaints directly to my branch manger at Wells. I had a problem with a misapplied deposit (they put in wrong acct), which resulted in snowballing bank charges. After being presented with my evidence, the branch manager fixed it all within 10 minutes, applying the deposit correctly and removing all service charges. Branch Managers DO have the authority toremove service charges, OD fees, etc, but must answer to bank auditors if they accomodate one particular customer too often for no apparent reason.
Generally, if you present yourself to the banker as a "banker" (ie; dress in business attire and have all your douments neat & tidy in a case or folio), they will be much more ammenable to helping you out. Insist on seeing them privately in their office. This will also help set the "professional" tone of your meeting. If you happen to get a real A-hole, then don't lose your temper, just ask for an appoitment to see the District Manager or whoever the next guy up the line is. Also, document all your conversations with name, date, etc. In the long run, if they are wrong, you will usually prevail.
