I agree, very poor service but I don't fault the servicemen, it appears to me the company is very mean to their employees, expects more of them than humanly possible, has absolutely no regard for the customer's time, they expect you to take the whole day off to wait around to be called and told that the service person won't be there.
Again I don't blame the servicemen because they work them like borrowed mules for very little pay I imagine. My husband's thoughts are that they could drive tiny cars around because they never have a part in those big vans, always have to order it and come back next month or so.
If Sears contracts this company they should drop them, keep the servicemen and treat them with more respect and give them raises. A & E gives Sears bad karma.
I've had exactly the same experiences as described above,
with Home Direct delivering (not) for AAFES. Home Direct apparently doesn't mind having their shoddy reputation, and apparently AAFES could not care less if their merchandise is delivered to customers in any shape at all. I'm done with any orders that involve Home Direct.
