Dear Kathleen,
We offer our apologies to Kathleen. We have checked your records which shows you have exceed the trail period and that is the reason you have been charged. You have joined on 5th October 2008 and you have cancelled your account on 18th November 2008.
We have already dispatch your disk on 6th October 2008. Also, our record shows you have logged into your account many times.
When ordering the free CD, you have also signed up for a 7-Day Free Trial to the Grant Search Center membership site, which can help you get Government & Private grants using the tools and strategies inside. After the 7-Day Free Trial period, you continue to enjoy full membership at an affordable $59.95 per month billed automatically to your credit card if you do not cancel. You also agreed to the 14 day bonus trial to Paid Surveys Database for $17.67 a month thereafter, should you choose not to cancel.
We do our best to disclose this as it is stated on the sales page, the order page, and on the thank you page after placing your order. You can also see that it is disclosed in the Terms and Conditions of the offer. Rest assured, this free trial offer can be cancelled at anytime during the trial periods or anytime thereafter by simply calling [protected] (Mon-Fri 9.00AM to 6.00PM CST) or online as outlined. You can also cancel by going to www.grantsc.com
If you still have any concerns or question please call us on [protected] or you can email us at support@grantsc.com
Sincerely,
Tom
Dear R.M Hunter,
We would like to help you but with the information you have provided us we cannot find your account. The phone numbers that you’re trying does not belong to us. We request you to call us on [protected] (Mon-Fri 9.00AM to 6.00PM CST) and get your account cancel to avoid any further charges. You can also send an email to support@grantsc.com along with your login details and a request to cancel your account or you can also cancel by going to www.grantsc.com
Sincerely,
Tom
