American Alarm's sloppy mishandling of contracts, elusive customer service and the fact they employ guerrilla sales tactics comparable to a snake oil salesman alone should make you not want to answer the door.
I am in a battle with this company as well. They are terrible. I cannot seem to get Customer Service to call me back, but the Human Resources seems to like to respond well in the customer service arena. I have sent several letters in an attempt to cancel my contract, but they say the problems are just "oversights". My contract states "3 months free" and 39.99 after that. I have been charged 42.16 and received no months free. I asked why they are charging me more and they are still trying to get back to me on that. Apparently this %5.4 sales tax applied (% of change in the amounts) is some phantom charge from Texas. I was told by the sales person I could cancel my account if I had to move and another alarm system was already active. When I brought this to their attention, I was told that never happened.
I was reading on another website a response Daryl had given a rebuttal to a complaint regarding not paying his sales force correctly, and I found it humorous. He stated he couldn't help it if his sales people lie and he is stuck with the repercussions of the sales transactions. Then another defense argument in regards to a landlord not being able to get out of a contract Daryl's sleazy salesman conned them into singing, he stated "get what the sales say written on the contract". This seems to be a poor training environment and terrible leadership. I deal with sales all the time and never had to deal with this.
