"Regardless of a persons role at IKEA they should not be employed by a company they do not stand behind. This is the exact kind of attitude that perpetuates the acceptance of HORRIBLE customer service."
Clearly spoken from the mouth of a person who has never worked in a retail establishment. So because the company makes a few faulty products, people shouldn't work there? Try telling that to the husband who lost his job and needs to provide for his family, or the college student attempting to pay for their college education. Some people are so clueless. It's hard to deliver excellent customer service when you're dealing with someone like the poster. They want what they want, when they want it, despite the rules outlined by the company. IKEA even stated that they'd look at the product, but the poster doesn't want to drive that far. She/he rather "take apart the bed with a hammer and take the $$$$ loss. It is not worth my time." Real intelligent.
"Numbnutts" You sure you're in college? Pretty sure I have complete understanding of what it means to have respect for your job. I never stated you shouldn't do what you can to help a customer. I'm all about customer service, but there's only so much you can do to please people. If they're asking you to give them the world, sometimes you have to follow the guidelines of your job and refuse. The poster stated that the customer service representatives weren't rude, they just couldn't give him/her what he/she wanted... which equates into an unhappy, usually unpleasant customer. "I told her that I will never buy anything at Ikea again and I will tell everyone I meet to never shop at Ikea. Ever. She was not phased or concerned by this at all. Could care less." I'm sure the rep apologized to the poster. If he/she didn't, wrong of them not to do so. However, they were probably kind and apologetic over the phone, just couldn't give the poster what he/she wanted. If the reps were mean, I could understand going off, but it sounds like they were just doing their job. "So i understand feed your kids, go to school, but if im buying something from the store you work at dont act like a god damn bi;lktch." Not sure who was being a ###, considering the poster STATED they weren't rude. -.-
