I agree with all the comments above. First Franklin is horrible to deal with, they give you the run around on every phone call you make. My husband I have been trying to get a modification from FF for almost seven months, yes seven months. We have been told to send over documents needed to modify over four times. They claim they did not get the forms needed. They finally received everything but still they give us the run around and no answers. You contact the people you are supose to contact and they never call back. I'm starting to to believe it's dummy lines they transfer you to. It's a complete headache to deal with these people. GOD bless us all who has to endure the unconcern people at FF.
