I bought the $99.02 kit in Sept. 09 on the agreed condition that no automatic refills would be sent or billed. Everything was fine until Dec. 04 when I spotted a charge on my credit card for $17.84. I hadn't ordered anything nor had I received anything. My query to [protected] was answered with a case number and a follow up email saying the charge was not refundable. I responded to the email explaining that I was not enrolled in the monthly refill program, and had never received a cartridge refill. They responded back with an apology, granting a refund within 24-72 hours. The 72 hours expired Dec 24 without a refund to my card. I have disputed the charge with my card issuer and they have credited my account. What's next?
