Safeguard America - The interuption in my serice was clearly a person not paying attention to the system. I set the alarm off and waited for the company yo call throught the system. To speculate that the phone number has change or that I did nothing to resolve the issue clearly your opinion.
I call the monitoring station while the alarm was blasting in my ear. The representative on the other end said I cannot hear you so I went outside and asked do they see a fault at my address - answer was, OH! how long has that been happening.
This was not the only time I set the system off. Each case was different. The employees are rude and not customer oriented. You say that the company is the 20th largest in the industry, with unscupulous practices such as the automatic renewal for a full contract term (not month to month), and rude employees, I see that rating falling fast.
Laws are being errected in Florida to stop automatic renewal to protect the consumer form being ripped off. Maybe, once all states follow suite, Safeguard America will hire and train their employees to project a better attidue than what everyone is experiencing today.
Company ratings fall when the customer support staff is not qualified and respectful to the clientel.
Last point - Telephone number hasn't changed in 10 years or anytime since the contract was signed.
Check your ratings again.
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Abbott S. Ford - Never said anything was wrong with the system. The system was the same as the one I already had; it was the service that turn me sour.
Your time is coming - they'll get you too if changes aren't made within their staff.
