Unfortuantely I had a similar situation. They trick you into unknowingly sign up for their Quiz Services. I don't know how they did it but they kept sending me text messages. I deleated them but I think I sent them a response to remove. A few days go by and I decided to call T-Mobile my carrier and complain. That's when I discovered the monthly $9.99 charges. I don't even subscribe to unlimited text messages because the most I ever sent is 14 in one month and recluctantly so a I respond with simple yes or no most the time to people who text me. I hate texting. Can't see the little damn letters and numbers wihout putting on my glasses. So I had T-Mobile remove the charges and called [protected] where your greated with a auto voice message asking to press 2 if you want to delete. I dialed 0 and held the line for about 10 minutes before Brittany came on. I aired out my complaint. I don't do games or quizes. She gave me their website and I never saw it before. I think it was a quiz I received in an e-mail from a friend...remember when ? How much was gasoline in 1963? That kind of thing. And that prompted the call to my phone which they say I put in a 4 diget code. Anyway Brittany said she would end my account but refused to refund the $9.99. I told her my next call would be to the California Attorney General (web page) and that's another dead end.
Please note the case number below and report to the Federal Trade Commission,
Federal Trade Commission:
We have received your complaint. [protected]
mind quiz mobile media solutions
2/32010
Thank you for contacting the FTC. Your complaint has been entered into Consumer Sentinel, a secure online database available to thousands of civil and criminal law enforcement agencies worldwide. Your reference number is: [protected]
If you want to update your information or have any questions, please call our Consumer Response Center, 1-877-FTC-HELP. Keep your reference number handy.
