I also ordered a laptop for my granddaughter, AD stated 1 left in stock no where did it say it was refurbished, front page ad stated laptop advantage sell new and refurbished. The one I order ad read 1 in stock, details didn't declose refurbished, some did when I looked at the discription but I didn't order one that declosed that in discription. I thought I was buying a new laptop that was the last one. Order came 10 days later, paperwork, states refurbished. Had scratches and no sound. supposed to be wireless called my ISP tech support this labtop doesn't work even if you plug it into the modum. I made 3 calls to the company. no one speaks english. finally got the manager George who was very rude, wouldn't give me a refund out of stock. Wants to give me a dell. Told him if I wanted a Dell I would of ordered a dell. Told me I would have to pay for shipping and 25 percent stocking fee, plus 34.oo it cost to send it. comes to 162.00. I am now disputing this with my discover CC. Also sent them copy of my receipt and ad description. Nothing says refurbished. This company are crooks. He also wanted me to buy a one year warrenty. Which at this point would come to 400.00. Meanwhile best buy has the same laptop brand new for 300.00...Which is what I paid for the broken computer. This company is a rip off..
