I absolutely agree, I also have never experienced such bad customer service. I purchased a pair of winter boots a year ago and within a week of my getting them out to wear again this winter the zip gave out. I thought not unreasonably that as I had deliberately bought an expensive pair from a reputable brand that I could expect a bit more. The boots also looked extremely worn, which I have since discovered from friends is not that unusual for Dune footwear. I have a pair of marks and spencer boots bought at the same time which barely show a blemish and a pair of john lewis boots bought four years ago the same. When I took the boots back to Dune I was told that this was wear and tear and to maintain them I should have kept the zip waxed and boots polished regularly and implied that I had somehow over used them. I told her I only had them a year, did not wear them in the summer and as a Mum I use my footwear to get me to school ten minutes away and back. The thing that shocked me the most was the antagonistic, almost bullying attitude of the the store manager and the customer service person. It was almost as if I was in the wrong just for daring to voice satisfaction. Very, very disapointed with this service, even if they do repair the boots, their customer service is rediculously aggressive.
