I think this person’s complaint is completely misleading, and frankly slanderous for Dermfx, the spa she went to.
Firstly I have trouble believing anyone who goes to a doctor’s office and comes out and doesn’t know weather or not they received the injections they came in for. Interesting?
Secondly, as for “ Pushing the product Dysport” as this person claims, the last time I checked patients were required to give consent, (i.e. written and physical) before they received a treatment, like Dysport. So unless they tied her down, I think she needs to take some personal responsibility for trying a new product, and accept if the results were less than what she was used to with Botox. That is not the med spas Fault, as Dysport is a new product and the industry is still gathering feedback on it. Although It seems, in the past month or so quite some people have been dissatisfied with the claims and effectiveness of Dysport, including myself.
Thirdly, to clam that they are not giving you the dose that you are being charged for is ridiculous. This is a service industry; these people count on repeat business. If the patient dose not get a good result they have lost a customer and if the company wants to stay in business for more than a year or two, there are going to do everything to keep the clients happy and coming back.
Fourthly, as far as her statement that med spas are the same price as a dermatologist or a plastic surgeon. That is absolutely 100% False. Just look on the Internet for the prices and then call any doctor’s office and you will see that the Doctors offices are way way more expensive.
Lastly, as a customer of DermFX for the past 7 years I can tell you that they didn't get to be one of the top med spas in Southern California by watering down product, they do it by great customer service and knowledgeable practitioners.
This person should have tried to resolve whatever issue she had with the spa before venting liableous remarks on the net.
Sincerely,
Haley Jensen
