Regardless of a persons role at IKEA they should not be employed by a company they do not stand behind. This is the exact kind of attitude that perpetuates the acceptance of HORRIBLE customer service.
I purchased the Aneboda bed frame in May 2009, when I got the bed home (more than an hour away from the store, ) I was excited to put it together (I actually enjoy that kind of thing, ) however the metal slats that are supposed to attach to the midbeam and frame did not meet up at any hole no matter how I turned them, flipped them or angled them. I called IKEA (same crap about not reaching the store directly...) and was told that the midbeam had changed and that I'd gotten a pre-change bedframe that didn't have the correct hardware. Ok... maybe that's something I could have been told WHILE I was there. Granted, knowing which frame was manufactured on what date is a little beyond a cashiers function but there could have been some kind of memo put out -maybe?- to tell customers to go to customer service for extra hardware that may or may not be needed. It would have saved me over two hours of my time! When I got BACK to the IKEA I'd purchased the frame from the guy told me he wasn't sure which hardware was needed or that they even had it in stock but that "this might work." Really? I was frustrated but exhausted and went home. No, the second set of hardware I was given was NOT the correct hardware and my husband was due home in TWO days from Afghanistan. We slept on the matress on the floor the first few nights until he felt motivated enough to try and fix it. We have done everything we can to salvage that frame (I lost my receipt somewhere during my second trip to the store - probably left it in the hands of the guy who wasn't sure about the hardware, ) but about two months ago the midbeam completely ripped away from the headboard. Completely unfixable and I hurt my leg so badly that I still have a bruise the size of large orange on my right leg.
I was told by a phone rep that I "should have done things differently." (Like what? KNOW which series of hardware I was supposed to receive? Raise Holy Hell the first time I had issues with it?) But that there was "nothing that can be done about it now." We're out the money, time and sleep... and my leg still hurts.
EverPet is sold at Dollar General, I would never feed my dog their food however, I give my dogs the treats and have never had any problems - they know what's happening when they see that yellow bag and get super excited.
