Mr. Mears,
You absolutely have the right to complain about the missed appointments that were made with you at the end of last week, that was in part my fault scheduling Edward to the point of actually getting him sick. It has now been (3) business days since the missed appointment and this is the result? You have been updated along the way of your case, right when we get to the end where the final review is pending, you call us a scam? Our phones have been inundated with individuals looking for help, individuals who we turn down because servicing you is more important. There have been some cases that inevitably fell through the cracks as the organization has grown, court dates that have been missed, although right now we are not missing any hearings, and no one falls through the cracks. Our group has gone paperless which not only cut down on paper consumption but allows us to track every case carefully, electronically.
I will be contacting Edward on your behalf to call you for the update you are looking for so you can receive this case which is pending final review. For your record, my direct contact information is below. You can email me there and it will be forwarded to my blackberry where ever I am in the office.
Warm Regards,
Nicole Smith
Affordable Law Group
[protected] ext 2
nsmith@affordablelegalhelp.org
Ms. Jenkins,
After a carefully review of your case it is evident during that time the communication was not satisfactory. Our system has evolved to better handle the communication needs of our clients, although it is no reflection of the work our team has put into these cases.
This case was completed a few weeks longer than expected, and your family was informed of this. After completion, the final case was sent overnight to your home, after which nothing was sent back and it can not be verified that you actually had to retain another attorney. The case very well could have been filed - we have continued support that the fee would allow you access to our group.
The entire case was completed and sent to your home, and there is delivery confirmation of this, so a refund is not available at this time. You did pay for the $745 service, which did not include physical attorney representation. You are entitled to have consultation time with an attorney and I can schedule this for you any time, please email me. If you had paid the $1550 option, you would have an attorney retained on your behalf at that flat rate for the case.
My direct contact information is below, please email me to schedule a time to consult with an attorney - as that would be included in the document service.
Warm Regards,
Nicole Smith
Affordable Law Group
[protected] ext 2
nsmith@affordablelegalhelp.org
