VERY SIMILAR STORY!
Please don't buy from Jared's. It all started back in January 2009. I bought a new setting for my engagement ring and I also bought our wedding bands. We were married in February. By April the engagement ring began to turn yellow and by May a diamond had fallen out of the wedding band. I went to the store to complain...thankfully I had purchased the insurance. So they told me that white gold can turn yellow and that they could rhodium dip it (Not sure how it could turn yellow in just three months.) So they dipped the ring and repaired the wedding band. I got both back in about two weeks. Within a week two more diamonds fell out of the wedding band. I decided to e-mail customer service. The customer service person responded that when a ring is sized under a 5, it compromises the setting. She stated that she spoke to them at Jared's in Lake Grove, NY and that they put an order in for a new ring. This ring would be custom ordered in a 4 ½. That was June 23rd. I went to the store to confirm the order. I called them August 23 and stated that I was upset that it was taking so long. The woman looked up my file and then asked if she could call me back. When she did she stated that it could take up to 16 weeks for an overseas order. I have never heard of anything close to 16 weeks for a delivery. Needless to say I was upset. I emailed customer service to ask if this statement was correct and surely it was...special overseas orders could take 16 weeks. Amazingly!
So the ring comes in, in the beginning of September and I go and pick it up. When I looked over the paperwork I noticed the order date…August 23rd. Wow….the day I called. When I asked the saleswoman if this was correct she said yes. I couldn’t even argue anymore with the salespeople at Jared’s so I took my ring and left. Today is October 30th and as I'm driving to work I notice a diamond has fallen out of the band once again.
I can't explain my feelings of dissatisfaction and regret. I plan to visit the store tomorrow and ask for a full refund.
Oh, before I forget, the engagement ring has turned yellow again.
PLEASE DON'T SHOP AT JARED'S. VERY POOR CRAFTSMANSHIP!
