I can symphatize, they are pretty aggressive in their sales pitch, however you have the right to cancel within (i think) a week without any cost, they pay back the downpayment and so on.
I do agree that the website is unbelievably bad, and that they should treat their customers with more respect.
I own 2 weeks at Vistana Resort, and they have changed the Staroption value of the units after we paid for renovation of the units.
Now as an home resort owner you are actually of worse then other non home resort owners, being charged 49.000 and 41.000 options for One bedroom premium and regular one bedroom units. This is just crazy. Not only that, but this new "rule" is nowhere to be found in documents or on the website.
I am very surprised at the lack of professionality at this company. A point of advice, use RCI instead of II. It might cost a bit extra, but the choice of resorts is much better, and each of my 2 bedroom lock-offs i can use to get 2 weeks in RCI. which means that at most times i can vacation for 4 weeks at Vistana resort in a 2 bedroom unit. Or most other resorts, as RCI has a much better range of resorts then II.
Good luck.
Rob
