I have had the worst experience with Jareds. My husband bought a promise ring for me 4 years ago. He bought the warranty just to be safe. Within a year 2 diamonds fell out. The first time we had to pay for it because they did not record my first 6 month inspection. The second time they replaced it for free because it was covered under their warranty. About 2 months later another diamond fell out. At this point we wanted a new ring or our money back. After many complaints to 3 managers they finally let us exchange the ring for a different setting. Several months down the road, a diamond fell out of this ring. I was furious, 4 diamonds in two rings, what is wrong with their quality? Again, they replaced the diamond free of charge. I have gone back every 6 months for a check up and the past 2 times they have noticed a loose diamond. 2 weeks ago I went in for my 6 month check up and low and behold, another diamond fell out. This time, I did not have my warranty paperwork on me. They pulled up my maiden name and married name and was unable to locate our records. They are not going to replace my diamond because I do not have my paperwork (which was misplaced). Their customer service is terrible. When they say they are going to follow up with you, I never receive a call, I have to call them and stay on top of the situation. PLEASE DO NOT BUY ANYTHING AT JAREDS. THIS IS A TERRIBLE ESTABLISHMENT!
