HEY AMERICAN ALARM DID YOU FORGET THAT CONTRACTS GO BOTH WAYS?!?!?
You are required to provide adequate services, and you are not!
American alarm will promise you all sorts of things in writing and won’t honor them. They lie about their monthly fee even... Their equipment is crap and they don’t pay their employees. This company should be shut down! The first month I had my system I received over 5 calls a day asking for a verbal agreement from me for services.. I told them I wouldn’t do it and that is not required in order to begin services... So they continued to call till I notified the BBB.org about what they were doing. I was told that I did not have to pay the city for the monitoring permit... WRONG... I got a letter with a fine attached to it stating I had to pay 89.00 in AZ in order to get my permit as my alarm went off before they got the permit needed to use the monitoring system. I called their customer service and in my area is [protected]. I spoke to Silvia who preceded to CHEW ME OUT the customer the person who does service with them about giving up on getting my alarm fixed. I had several techs out to my house to fix the motion sensor and I had some one out there, they left the old unit and all the garbage on the floor for me to pick up. The tech that came out after that even commented that it was BS it was left on the floor. I am tired of fighting them and I am only 6 months in to my 3 year nightmare of a contract. I can’t believe they are allowed to operate in this state. It makes me wonder why a registered sex offender with out a driver’s license can run an alarm company that is meant to protect people from people like him. Isn’t that a conflict of interest? Wouldn't he be susceptible to accepting bribes and allowing peoples information to be exposed to individuals that should not be seeing it. He is not a responsible person and should not be given that privilege. I feel bad for the techs/salesman that did honest work for them and didn’t get paid... I encourage you to file a lawsuit... that’s the only way something will get done about this LOW LIFE DISPICABLE WASTE OF AN ALARM COMPANY.
