I wanted to take some time to address some of the issues that have been raised on this website. Yes it is true that the contract automatically renews if notice is not sent 60 days prior to the contract end date but this is clearly stated in the contract and is common practice in the alarm industry. It is imperative to always read a contract prior to signing regardless of the situiation. If you had a 36 month agreement for monitoring and we terminated your service exactly on the contract end date and you were broken into or had a fire we would be responsible and you would be upset. The contract is designed to describe our obligations to you as well as your obligations to us. The previous complaint only states that no one ever responded when his alarm went off but fails to describe any methods he took to resolve the issue ie. service calls etc. There are many reasons that may cause an interuption of service between the monitoring center and a subscriber including changing phone service, system malfunction etc. but without proper diagnostics or evaluation it is unfair to point fingers as to the cause. Safeguard America is the 20th largest alarm comapany in the industry and utilizes a state of the art monitoring center that services the United States Dept Of Defense and The Fire Dept Of The City Of New York fire monitoring with a 98% pass rating. We also have a 97% customer satisfaction rating with all our customers.
I am sorry you are having trouble and would like to extend my help to you. I have left you numerous messages to contact me regarding your issues but have not had a response to date. This leads me to believe that this is just another false complaint from a competitor. If not please contact me and I will help resolve whatever concerns you are having and you can document my service to you on this site. Please keep in mind the monitoring center only responds to signals sent from your alarm system to us. State law requires us to make two verification calls prior to contacting the police. We would have had to have made these calls prior to dispatching. Did you receive these calls and if so did you request the police to be dispatched? Is your call list up to date? Is your system malfunctioning and if so did you request service for your system? Do you have a warranty? Did we install the equipment or do we just monitor for you? You could have a malfunctioning system, if so it needs to be serviced. All electronics from time to time need to be serviced and maintained, an improperly maintained system could cause false alarms just like an improperly maintained car could cause an unsafe driving condition. Think about it like this... If your car's rear tail light blew out due to use and your car was out of warranty would you expect the dealer to fix it for free? No, of course you wouldn't. Now if you kept getting pulled over by the police and were issued a summons because of this broken tail light would you then ask the dealer to pay for the ticket? Of course you wouldn't, the same thing applies to your alarm. Alarm systems require maintenance like everything else. If you had purchased the equipment from us and it was under warranty we would do a yearly PMI visit free of charge. We have many different programs to fit all of our customers needs, if you didn't request an extended warranty then service would not be free just like if you purchased a TV from Best Buy and it broke 18 months later you wouldn't expect them to fix it would you?
In conclusion it is my sincere desire to resolve any issues you may be experiencing and look forward to hearing from you.
Regards,
Steven
