I had the same issues with Mademoiselle taking money from my account that was not theirs to take. The first incident happened when the girl at the front desk told me I was paying too much for my membership. She explained that I could take advantage of the 1-year deal that would be available the following month. She explained how she could set everything up in their computer for me. When she was finished entering all the information into the computer she told me my current membership would be cancelled in one month the my new (cheaper) membership would become active. Mademoiselle took money out for the new membership but they did NOT stop taking money out for my supposedly closed account. When I discovered they were double charging me I approached the manager and she explained that I had to fill out a cancellation form to cancel the first membership. I never did get the money back that was taken from my account but I did get an additional 3-months added to my membership which is useless if you plan on keeping up your membership. I did not keep my membership. Much of the time, showers, sauna and whirlpool where out of order.
The second time Mademoiselle took money from my account was when my daughter who was over 18-years-old and did not reside at my home owed them money for private fitness trainer sessions. I guess they figured since they weren't get the money from her they would empty my account. When I found out they took money from my account, I chose to pay my daughter's debt to them and cancelled both our memberships. I also closed down my bank account.
It could have been a real get-a-way for me but I will never step foot in Mademoiselle again.
London, ON resident
