Canaca.com almost ALWAYS overcharges when it comes time to renew a domain name, or the hosting service and time has to be spent getting them to correct the overcharge, which usually takes more than one attempt.
Also, the server that our site is/was hosted on crashed recently. Hours went by and Canaca's only response was that they are investigating it. By that afternoon, the site was gone, with nothing to show for it but a note that cPanel and Apache were installed, but our logins didn't work. The server and network status on their website never said anything other than "normal" and they did not respond to any tech support requests all afternoon, or evening.
Their tech support is awful. The options are to fill out a form on their site and hope they reply, or (per their instructions) send a request for them to call you to an emergency email address. Several were sent and they never called. Now our site has been gone for over 24 hours, we can't login and we can't get email. Time to move to a new host. This company needs to get their act together... haven't they heard of BACKUPS?
I canceled my monthly shipments on October 23, 2009 and wrote down the date, the representative's name and ID number that I talked to when I cancelled. I asked if there was a confirmation number for my cancellation and was told by the representative that another department would handle the cancellation, that she wrote it up to be submitted to her supervisor at the end of her shift. She assured me that she would submit it and I would be cancelled, with no more charges.
On November 11, 2009, $49.99 was deducted from my account. I called smokingeverywhere and got some "no answers", some busy signals, voicemail, and hangups. I finally got a representative that told me that she could not see where I had been charged for any monthly shipment, nor could she see where I was cancelled. She asked me to email her at her smokingeverywhere.com address and send her a screenshot of my account with the charge on it, to verify that I had been charged the $49.99. I did that, limiting the view to include only that charge. I called my bank and was informed that I could file a dispute once the item is posted. That still locks up that money from my access. I am considering closing that account and opening another, if that's what it takes. That's a real hassle, since I have other things attached to that account. LESSON LEARNED!
SCAM! BEWARE!I would like to hear about a lawsuit, too, because I would like to join in on that!
