I can empathize with your frustration and situation. I have lived in Vermont for 45 years and never have I seen such poor customer service!
We here in Vermont have phone lines that are older than the hills but our cost for phone service still raises.
My mom has desperate need for phone for her testing for her heart is done via phone lines and at least once a month Fairpoint looses connection at their residence!
I could not even get a technician by phone with out trying to answer 50 question
mostly not even pertaining to my situation and before hanging up with machine customer service I used language that certainly should not have led me to this point! And yes I was extremely upset!
Stan had an excellent idea
“I will make them sign a contract that allows me to back-charge them for any and
all headaches and downtime their poor service ends up costing me”
Now if we all get this message to Fairpoint Communications maybe they will see we
all have had enough of and not willing to put up with their crap!
Sometimes I receive a bill and sometimes I don’t!
Unfortunately we cannot switch to another communication line since we live in country and are lucky we can even get phone service!
I want the government to force this company or the next one to use live customer support not some stupid machine that’s worthless! Any one have any ideas if there are other places we should be placing our fustrations! I was thinking BBB (Better Business Bureau)
Thanks all for listening-very ups!
