I ordered in Sept. they charged my card and it took over two months when the sent me the " Free Offer" . When I got the product there was a 3 X 3 paper that said the were going to send a six month supply unless I canceled it before the next shipment so I did, I e-mailed cancellations@dormanex.com and I got an auto e-mail that stated:
Thank you for contacting Dormanex customer support. Please call our live customer service department at [protected]-REST (7378) to answer any questions you might have. Our hours of operation are 10am to 6pm eastern standard time.
Warmest Regards,
Dormanex Support
I didn't have any questions and thought that this e-mail canceled the order, I was surprised when I checked my account and there was a charge for 159.35. I called the Customer Service Department and they said that the package was mailed, this was on a Friday, the "Package" was No sent until Monday. When the package got here I sent it back that day, after a week I called back and was told they were not to give and credits for seven days this was 12-24-08, I called on 1-7-08 and was now told that I would get a credit in three days, for only 139.38. Today I received a e-mail that said I would get a credit, I don't know if or when I will get the money credited to by account. I did report this company to the BBB. DO NOT ORDER THIS PRODUCT!
They gave me the run around and the same person always answered the phone when I called, and she didn't even know what the "Auto E-Mail" stated.
I get charged to mail a package I didn't want and canceled what a scam.
I ordered in Sept. they charged my card and it took over two months when the sent me the " Free Offer" . When I got the product there was a 3 X 3 paper that said the were going to send a six month supply unless I canceled it before the next shipment so I did, I e-mailed cancellations@dormanex.com and I got an auto e-mail that stated:
Thank you for contacting Dormanex customer support. Please call our live customer service department at [protected]-REST (7378) to answer any questions you might have. Our hours of operation are 10am to 6pm eastern standard time.
Warmest Regards,
Dormanex Support
I didn't have any questions and thought that this e-mail canceled the order, I was surprised when I checked my account and there was a charge for 159.35. I called the Customer Service Department and they said that the package was mailed, this was on a Friday, the "Package" was No sent until Monday. When the package got here I sent it back that day, after a week I called back and was told they were not to give and credits for seven days this was 12-24-08, I called on 1-7-08 and was now told that I would get a credit in three days, for only 139.38. Today I received a e-mail that said I would get a credit, I don't know if or when I will get the money credited to by account. I did report this company to the BBB. DO NOT ORDER THIS PRODUCT!
They gave me the run around and the same person always answered the phone when I called, and she didn't even know what the "Auto E-Mail" stated.
I get charged to mail a package I didn't want and canceled, what a scam.
I ordered in Sept. they charged my card and it took over two months when the sent me the " Free Offer" . When I got the product there was a 3 X 3 paper that said the were going to send a six month supply unless I canceled it before the next shipment so I did, I e-mailed cancellations@dormanex.com and I got an auto e-mail that stated:
Thank you for contacting Dormanex customer support. Please call our live customer service department at [protected]-REST (7378) to answer any questions you might have. Our hours of operation are 10am to 6pm eastern standard time.
Warmest Regards,
Dormanex Support
I didn't have any questions and thought that this e-mail canceled the order, I was surprised when I checked my account and there was a charge for 159.35. I called the Customer Service Department and they said that the package was mailed, this was on a Friday, the "Package" was No sent until Monday. When the package got here I sent it back that day, after a week I called back and was told they were not to give and credits for seven days this was 12-24-08, I called on 1-7-08 and was now told that I would get a credit in three days, for only 139.38. Today I received a e-mail that said I would get a credit, I don't know if or when I will get the money credited to by account. I did report this company to the BBB. DO NOT ORDER THIS PRODUCT!
They gave me the run around and the same person always answered the phone when I called, and she didn't even know what the "Auto E-Mail" stated.
I get charged to mail a package I didn't want and canceled, what a scam.
