I too have just experienced the 'customer service experience' of Hilary's blinds.
I order a roman blind for my lounge and one for my kitchen. I paid a deposit and sat back to wait the 2 weeks needed to make etc.
On the day of the fitting...noone arrived! I rang Hilary's and explained I wasnt happy, they transfered me to the fitter. He apologised and arranged another date a week later. So I wait in another full day only to have a no show!
I ring again! Lots of apologies but I want to cancel my order...turns out I can't! So I said I want some kind of discount for my inconveinance! I was given £13 off and told they weren't going to 'throw money at me'.
Excuse me?! I am a customer and when I asked to speak to the advisor's manager he refused!
Is it me but when you're paying nearly £300 and have been messed about shouldn't there be some sense of customer care. A sense of being a valued customer! I was made to feel money grabbing and the advisor's tone was so awful that after the phone call I was really upset.
The advisor made me feel horrible and it was like talking to a brick wall. As yet no blinds!
I would not recommend Hilary's blinds EVER and as yet my issue with them is not resolved.
