I bought an apparently new Duralit Kettle on ETSY on the 13/03/2021 from GLAMCOSMETICSBySuggs at a cost of £40. The parcel arrived damaged and I took photographs. When I tried the kettle it would not switch off. I contacted the seller and we exchanged emails. She asked me to send photographs, which I did, but the video I sent she couldn't access. She...
