They did the same thing to me. Don’t have any phone calls with them because they keep a record of nothing. I just did a chat with them and saved the transcript. I also sent an old phone back after I bought a new upgrade end it took them two months to stop charging me for it and they just now finally promised to send me the $700 they owe me. I paid off the phone at Best Buy. I sent it right away. They are complete crooks. Every interaction with them is at least an hour. Today it was three hours on the chat and I have the transcript of all the promises. We’ll see if they follow through.
