The complaint has been investigated and resolved to the customer’s satisfaction.
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Travelgenio has left an official reply on this complaint.
[Booking # KVAPR6]
[customer# 16800987]
Reservation cancellation date: 12/09/2019
- Hi, I have not refunded the cost of the canceled ticket.
- In your last reply, you said that if you send the documents, you will get a refund.
- I sent the papers and waited. But there was no refund.
- I send the documents again, so give me a refund
[ Last e-mail...