The complaint has been investigated and resolved to the customer’s satisfaction.
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Imperial Tobacco Australia has left an official reply on this complaint.
I have recently been finding numerous chunks of stem and large hard leaves it looks like in many packets which has been annoying to say the least but until now I have held back from contacting you.I have since found 2 hairs in my pouchs of 25g riverstone tobacco. This is not acceptable as in Australia we are paying $48 for this product an after findinga...