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On July 20, 2019, on the Travelgenio website, I have purchased a multi-city ticket for the schedule from April 29, 2020 to May 8, 2020 (Booking code: R7FHGW).
On March 24, 2020, I have received an email from Travelgenio about cancellation and refund of COVID-19-related tickets.
When I checked directly on the airline website in April, all tickets had been...