The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Imperial Tobacco Australia has left an official reply on this complaint.
To whom it may concern.
I purchased a 50g packet of whiteox on the 28/12/2020 and upon opening the packet found that the tobacco inside was so dry it crumbles when trying to roll it, i also noticed it was far more harsh and dry to smoke.
I have been smoking this brand for well over 10 years and have never had this problem in the past. I was unable to...