Your wife should know better than to leave her purse in the car. I am sorry that happened and if the restaurant was aware constant breakins were happening, it seems like they should have had someone patrolling the parking lot. I don't get why the police won't take a report for 14 days.
If you contact corporate, they will make it right.
Call-ahead seating is not the same as a reservation. Call-ahead does indeed hold your spot in line. Wait times are always an estimate, as the restaurant can never be sure how quickly someone will vacate their table. Sometimes people immediately leave after paying, and other times, they will sit, let their food digest and socialize with the others at their table. The restaurant cannot tell those "campers" to leave, not without risking a huge scene and those diners vowing never to return. It's a tough spot for restaurants to be in. You can please some of your customers some of the time, but you cannot please all your customers all of the time.
Regarding the wait time, again, tables are fickle, some may linger and some may all of sudden pay and leave immediately. Wait times can greatly vary from one minute to the next and that is exactly what you experienced.
I know exactly who you are talking about. This person is allowed to say whatever they please and if you say anything back they don't like, they can easily get your comments deleted while theirs will stand. This person occasionally tries to troll on this site and I always immediately report them.
You sound like you work for Pissedconsumer.
