I just received a call from your technical team, and to my surprise, we did not resolve anything...
Just to give everyone an update:
Their technical team mentioned they checked the camera, they mentioned their EDI person failing me was correct, so I've said my part on why I did say that I pass and file a complaint. Funny thing is, I've ask permission if I can see the camera, technical say they cannot show it to me because it belongs to them, and I should believe whatever EDI says.
See :) Now I planned to ask for RTA assistance regarding this situation, win or lose, then maybe, I will no longer be able to drive here in Dubai. Anyway, I'm just happy that at least I raised my concern as a student, hopefully, I was able to raise other students concern who encountered the same situation as me.
P.S. I am not rich, I'm just a regular employee. I'm not doing this to get attention or free myself to any financial obligation. Like I said on my previous post. this is a guide for future students of EDI.
Update # 2
I received a call from you customer representative manager just now, and same result..we did not resolve anything.
EDI personnel/technical team keep on mentioning that they check the camera, and that the judgement of your EDI personnel was correct and I was wrong. I respectfully say to the technical person who called me yesterday and the Customer service manager who called just now if they could show the camera clips and surprise, they both say they can not show it to me. So whatever EDI says without proof is correct, that's crazy.
IS EDI HIDING SOMETHING? IS EDI AFRAID THAT MY COMPLAINT IS VALID?
Again, this is a guide. to my fellow students I'll keep you updated regarding this in the coming days/weeks/months .
