The complaint has been investigated and resolved to the customer’s satisfaction.
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Waste Management [WM] has left an official reply on this complaint.
New customer since July. Took 2+ weeks top receive my trash bins. As of today they have failed to pickup my trash every single week since signing up. They have promised calls back, but they don't call back. Superivisors, same story. Today they told me the place has been marked "serviced" in their system but the trash still sits there on my driveway untouched. These people are criminals.