Activity by ALG3

Hi My flights with Aeroflot (HkG~Cyprus~Rome~HKG) were cancelled due to the corona virus. Aeroflot confirmed that I could get the full refund but I had to deal with the agency which I bought the ticket, which made total sense. I contacted Jetabroad Australia for around 10 times filling their forms for refund since April. Yet up to now, no refund, no...