The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.
Hi, I'm Hyebin.
I reserved an Emirates ticket at Travelgenio. (Dublin to Seoul, booking number: RJLOX3) But a few days later, the plane was canceled.
So I sent a mail to get a refund and tried to contact them several times, but I couldn't hear any answer. I didn't have enough money to book another flight in an uncertain state, and even I don't know what I...