The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Travelgenio has left an official reply on this complaint.
Hello,
I am Korean living in Ireland
I booked a flight on 27th Mar of Emirates in Travelgeino to go back to my country. But It is cancelled by Emirates's decision because of COVID-19. It seems like that is not my fault absolutely So the agency travelgenio should give a full refund to me.
I tried to contact Travelgenio by website, mail, facebook. but...