The complaint has been investigated and resolved to the customer’s satisfaction.
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When I opened the wrapping of the machine the back cover was loose and the motor was halfway out as well as the driving belt. I reported this to Makro's online e-mail platform. They send a technician from Defy to assess the machine. Defy indicated that the drum has cracked but that it can not be replaced as the machine was delivered to me more than a year...