The complaint has been investigated and resolved to the customer’s satisfaction.
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Travelgenio has left an official reply on this complaint.
It's been more than five months since you promised me a refund.
I've asked you many times, and you've given me the same answer every time.
You said it would take up to three months.
You didn't tell me how long you wanted me to wait, even though the deadline was over, you just said it's internal and I don't know.
I'm very angry at your irresponsible attitude.
surname : seo
departure
7/10/2019
arrival
28/10/2019