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Jungim

KR
Registration date: Mar 06, 2020
1 helpful vote

Jungim’s complaints

Jan 13, 2021
9:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Travelgenio Logo Replied
Travelgenio has left an official reply on this complaint.
Hi, I got a refund confirmation email from you. You asked me for an EU account, but I don't have an EU account. I want a refund with the credit card I paid for. But I can't tell you this to customer service. Please convey this to the customer service center. I hope to receive a reply to this by email. Thanks. [Booking # KVAPR6] e-mail : milky80@hanmail.net
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Travelgenio Logo Replied
Travelgenio has left an official reply on this complaint.
Hi, My booking KVAPR6. Last time you asked me as follows. So I will send the documents. The documents show that your bank closed on 2.28 days. Your bank, Bankia S.A., is not processing, so I hope you ask the bank. This makes my life very difficult. I hope this process ends soon. Although the situation will be very difficult with COVID 19. I hope your...
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Mar 06, 2020
9:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Travelgenio Logo Replied
Travelgenio has left an official reply on this complaint.
Booking code : KVAPR6 Hi, I made a request to cancel my ticket by email.( 2019.12.09) And you replyed to me about a penalty of 115 euros. (2019-12-09) I called you and checked the contents again, and after four calls, I requested cancel. And I received a cancellation confirmation mail. However, no refund has been made. 4 months ago!!! Refund it soon...
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